A Founder Whose Personal Standard Shapes Every Journey
The story of Shans Lanka Travels is inseparable from its founder. Madhushan Sandaruwan built the company on personalised service, customer satisfaction, and showcasing the beauty of Sri Lanka to travellers worldwide — values that still shape every itinerary the company designs today.
He holds a Diploma in English, a Diploma in Multimedia, and a certificate in Travel Company & Strategic Management. His specialisation spans tourism and business management, communication and digital media strategy, personalised travel experience design, and strategic business planning — skills he applies directly to itinerary design, guide and supplier vetting, and service quality across every tour.
Having founded the company in 2020 in Negombo, he has grown Shans Lanka Travels into a 360-degree, full-service tour operator delivering over 75 individual tours and 20+ group tours every month, for guests from more than 30 countries.
Madhushan Sandaruwan
Diploma in English · Diploma in Multimedia · Travel Company & Strategic Management (Certificate)
Founder Expertise Pillars
The experience, qualifications, and hands-on oversight behind Shans Lanka Travels's service delivery
Founder-Led Quality Assurance
Madhushan Sandaruwan personally oversees itinerary design and service quality across all tours — reviewing guides, suppliers, and accommodation partnerships before every tour departs.
Personalized Travel Experience Design
Every itinerary is customised to match travellers' preferences, drawing on a specialised focus in personalised travel experience design across all 20+ tour categories.
Communication & Digital Media Strategy
A Diploma in Multimedia and hands-on digital strategy experience inform Shans Lanka Travels's professional, mobile-friendly booking website and active social media presence.
Strategic Business Planning
A certificate in Travel Company & Strategic Management shapes the phased growth plan taking Shans Lanka Travels from 2020's first 50 tours to today's 500+ tour track record.
Customer Feedback-Driven Service
Guest satisfaction is tracked through post-tour customer feedback and testimonial review, and used to continuously refine tours and service delivery.
Attention to Detail & Responsible Tourism
Strong customer service, attention to detail, and a genuine commitment to responsible, sustainable tourism practices are applied consistently across every tour type and team department.
Our 84-Member Team Structure
Seven departments working together under founder-led oversight, from itinerary planning to fleet maintenance
Executive Leadership
2 members — Founder & Managing Director, General Manager
Operations & Customer Service
6 members — Operations Manager, Tour Coordinators, Customer Service Executives
Sales & Travel Consultants
5 members — Senior Travel Consultant, Sales Executives
Tour Guides & Transport
60 members — 27 licensed guides (English, German, French, Mandarin), 33 professional drivers
Digital Marketing & IT
4 members — Digital Marketing Manager, Content Creators, Website & IT Support
Finance & Administration
4 members — Finance Manager, Accountant, HR & Admin Officer, Office Assistant
Support & Logistics
3 members — Fleet Manager, Logistics Coordinator, Housekeeping & Maintenance
Team & Operational Capacity
Meet The Team
Licensed guides, dedicated coordinators, and a founder-briefed operations team supporting every itinerary
Founder-Led · Multilingual Guide Team · Genuine Sri Lankan Roots
Experience the Shans Lanka Travels Difference
Led by a founder personally involved in every itinerary, guide, and supplier relationship